At GBG Enterprises LLP, we take great pride in delivering high-quality dental products through our Sicher Dental brand. We understand that sometimes, despite our best efforts, situations may arise where you need to request a replacement or a refund for a product you’ve purchased. To ensure a smooth and transparent experience for our valued customers, we have developed this Replacement and Refund Policy.
Our Commitment to Quality
Before delving into our policy details, we want to reiterate our unwavering commitment to delivering top-notch dental products. Sicher Dental is synonymous with quality, and each item is crafted with precision and rigorously tested to meet the highest industry standards. However, in rare instances, you may encounter issues with your purchase, and we are here to address them promptly and professionally.
Eligibility for Replacement and Refund
Our Replacement and Refund Policy applies to all purchases made through GBG Enterprises LLP for Sicher Dental products. To be eligible for a replacement or refund, please keep the following criteria in mind:
If you have received an item in a ‘Damaged’ or ‘Defective’ condition, or it is ‘Not as Described’ by the Seller, you may request a replacement. You just need to send the item at our address either by courier or by hand.
Returns are covered by the (3 Calender days) Replacement Guarantee.
Replacement is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked. For refund verification, your product will be checked for the following conditions after received to us:
Category
Conditions
Complete Product
All original in-the-box, MRP tag intact, user manual, warranty card, accessories & freebies and combos (if any) should be present. Your item needs to have the receipt or proof of purchase.
Unused Product
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning any product.
Unused Product
The product should be undamaged and without any scratches, dents, tears or holes etc. while in your possession.
Unused Product
Product’s original packaging/box should be undamaged.
Non-Returnable Products
We understand that there may be instances where products are not eligible for return, including situations related to “BUYER’S Contrition / Remorse,” such as ordering the incorrect model or color of a product or ordering the wrong product altogether. Additionally, there are certain products that are non-returnable due to their consumable nature.
BUYER’S Contrition / Remorse:
If you have ordered a product and later decide that it is not what you expected or you mistakenly ordered the incorrect model, colour, or type of product, please note that these cases may not be eligible for returns or refunds. We recommend carefully reviewing your order before completing the purchase to ensure it meets your requirements.
Consumable Products:
Some products fall under the category of consumables, which means they are intended for one-time or limited use and cannot be returned once opened or used. Consumable products include items like dental supplies, disposable items, and hygiene products. Due to health and safety considerations, we cannot accept returns for these items once they have been opened or used.
Damaged, Defective, or Incorrect Items:
In the unlikely event that you receive damaged, defective, or different items than what you ordered, we are committed to resolving the issue promptly and providing a free replacement when applicable. To initiate the replacement process, please contact our Customer Support Team as soon as possible.
Before issuing a replacement, we may require you to provide information or evidence to ascertain the damage or defect in the product. This helps us ensure that we address your concern accurately and efficiently.
Returning Free Gifts and Partial Orders
Returning Free Gifts:
Yes, if your original order included a free gift, it is considered part of the item order, and it should be returned along with the originally delivered product when initiating a return. Free gifts are provided as part of a promotional offer or bundle and are not intended to be kept when returning the main product. To ensure a smooth return process and compliance with our policies, please include the free gift when returning the item.
Returning Partial Orders:
Certainly, you have the option to return part of your order. If your order includes multiple items, you can initiate a return for a partial quantity, specifically for the item(s) you wish to return. This is particularly helpful when you have ordered multiple products but only need to return one or a few of them.
Here’s how you can initiate a return for part of your order:
Contact our Customer Support Team: Reach out to our Customer Support Team and inform them of the items you wish to return. Provide details such as the order number and the specific products you want to return.
Item-Level Return: Our team will guide you through the item-level return process, helping you generate the necessary documentation for the items you want to return.
Return Process: Once your return request is approved, follow the provided instructions for returning the specified items. Ensure that you package them securely and include any accessories or free gifts associated with those items.
Refund or Replacement: After we receive the returned items and verify their condition, we will process your refund or replacement for the returned products in accordance with our Replacement and Refund Policy.
When Returns Are Not Possible
While we strive to accommodate our customers’ needs and provide a seamless return process, there are certain scenarios where it may be difficult or not possible for us to support returns. We want to ensure transparency and clarity regarding these situations:
Return Request Outside Specified Time Frame: If a return request is made outside the specified time frame mentioned in our Return Policy, we may not be able to process the return. It’s important to adhere to the designated return period to be eligible for returns.
Product is Damaged Due to Use or Not in Original Condition: We are unable to accept returns for products that have been used, damaged as a result of use, or are not in the same condition as when you received them. Please ensure that the product remains in its original condition and packaging if you intend to return it.
Defective Products Covered Under Manufacturer’s / Importer’s Warranty: Products that are covered under the manufacturer’s / Importer’s warranty for defects should be addressed directly with the manufacturer. We encourage customers to reach out to the manufacturer for warranty-related issues.
Consumable Items That Have Been Used or Installed: Consumable items, once used or installed, are generally not eligible for returns due to health and safety considerations. This includes items like dental supplies, disposable products, and hygiene items.
Products with Tampered or Missing Serial Numbers: Items with tampered or missing serial numbers may not be eligible for returns, as this can impact our ability to verify the product’s authenticity and history.
Items Returned Without Original Packaging, Freebies, or Accessories: To process returns efficiently, we require the returned item to include its original packaging, any free gifts or accessories that were part of the purchase. Items returned without these components may not be accepted.
Cancellation Request Processing Time
We understand that sometimes you may need to cancel an order, and we aim to make the process as smooth and efficient as possible. Here’s what you can expect when you request the cancellation of item(s) in your order:
Order Cancellation Initiation: Once you request the cancellation of item(s) in your order, we will begin processing your request promptly. It will take us a maximum of 1-2 business days to cancel the order and initiate the refund process.
Notification: You will receive notification of the cancellation by email or SMS to keep you informed of the progress.
Order Status ‘Shipped’: If the Order Status shows the item(s) in your order as ‘Shipped,’ we will work directly with our logistics partner to process your cancellation request. Your refund will be initiated as soon as we receive the cancelled items back from the courier.
Refund Processing Time: The time it takes for the refund to reflect in your account may vary depending on your chosen refund method. If you opt for having the money transferred back to the source of the transaction, it may take up to 7 to 15 business days for the respective banks to process the refund.
Contacting Banks: In case of any delays in receiving the refund after the cancellation and confirmation of the refund by www.sicherdental.com, we recommend getting in touch with your bank directly for further assistance. Banks may have their processing timelines for refunds.
Note: Refunds cannot be processed to third-party accounts. If there will be any change of payment method or in personal info then refund will only be initiated once verified that the person who is requesting the refund is the same who had ordered.
Shipping Cost Refund Policy
We value your trust in GBG Enterprises LLP, Sicher Dental Products, and strive to provide clear guidelines regarding shipping costs in various scenarios. Please take note of our Shipping Cost Refund Policy:
1. Manufacturing Defect or Company Fault:
If there is a manufacturing defect or any fault attributable to our company, we will bear the shipping costs for both the return of the item and the delivery of a replacement or refund to you.
Your address should remain the same as originally provided to be eligible for this arrangement.
2. No Manufacturing Defect or Company Fault:
If there is no manufacturing defect or fault on the part of our company, you will be responsible for covering the shipping costs associated with returning the item.
Please be aware that shipping costs are non-refundable in such cases.
3. Deduction from Refund:
In situations where you receive a refund for your returned item, the cost of return shipping will be deducted from the refund amount. This deduction is applicable when there is no manufacturing defect or company fault.
4. Address Change for Returns:
If you wish to have the item(s) picked up from a different address for your return, please note that the address can only be changed if pick-up and delivery service is available at the new address.
In cases where the address is changed for returns, the buyer will be responsible for any additional shipping costs that may apply.
This applies even if there is a manufacturing defect, wrong product delivered by us, or any fault attributable to our company.
Important Notes
We appreciate your business and want to ensure that your shopping experience with GBG Enterprises LLP, Sicher Dental Products, is as smooth as possible. Here are some essential notes to keep in mind:
Confirmation Required for Returns:
Please refrain from returning any item without prior confirmation from our Customer Support Team. To initiate a return, contact our team for guidance and approval.
Responsibility for Damaged Products in Transit:
When shipping a product for any purpose, whether it’s for exchange, return, or repair, and it becomes damaged during transit, we are not responsible for the damage. In such cases, we advise you to contact the Courier Company directly to address the issue, as it will be considered as damage incurred from your side. You may also consider purchasing insurance for your product through the courier service to safeguard against such incidents.
No Refund for Shipping Costs in Remorse Returns:
We do not refund the shipping costs incurred in cases of remorse returns. If you decide to return a product for reasons unrelated to manufacturing defects or company faults, the shipping costs are non-refundable.
Unavailability of Desired Product:
In the event that the desired product is unavailable with us, we have two options for resolution:
We will issue a GBG Enterprises LLP Pay Balance for the paid amount. This balance can be utilized for future purchases.
Alternatively, we will refund the amount to your bank account as per your preference.
Exchange/Return Request Guidelines
To streamline the exchange or return process and ensure the best service for our customers, we have established the following guidelines:
Single Request Per Order:
Exchange or return requests will only be considered once for a particular order. Please carefully review your request before submitting it.
Contact Within 48 Hours:
If you wish to initiate an exchange or return, please contact our dedicated team via email or phone within 48 hours of receiving the product. This timeframe allows us to process your request efficiently.
Confirmation Required:
Before returning a product, you must receive confirmation from our team. Do not send the item back without prior approval from our Customer Support Team.
Return Address:
When you receive confirmation for the return, please send the product to the following address:
GBG Enterprises LLP, Ground Floor, KM Complex, Near Govt Hospital, Perinthalmanna – 679322, Malappuram Dist, Kerala, India. Mobile / Whatsapp : 9947405786, Email – info@globalsurgicals.com / sanjiv@sicherdental.com
