Returns, Refunds, Cancellations & Exchanges Policy

Thank you for choosing GBG Enterprises LLP, home to Sicher Dental, your trusted source for premium dental products. We take immense pride in delivering quality products and exceptional service. We understand that, on rare occasions, you may need to request a return, refund, or cancellation. To provide complete transparency and convenience, we have established this comprehensive policy.

1. Eligibility for Returns, Refunds, Cancellations, and Exchanges:

We offer options for returns, refunds, cancellations, and exchanges based on the following criteria:

• Returns & Exchanges: You can request a return or exchange within [2 days] from the date of purchase. To initiate this process, please contact our Customer Support Team at info@globalsurgicals.com / +919947405786
• Refunds: Refunds are applicable under specific conditions mentioned in our policy.
• Cancellations: You can cancel your order within 2 hours  of placing it by reaching out to our Customer Support Team at info@globalsurgicals.com / +919947405786

2. Timelines for Processing:

We understand the importance of timely processing. Once your request is approved, you can expect the following:

• Refunds: The refunded amount will be credited to your original payment method within 14 days].
• Exchanges: Your replacement product will be dispatched within 7  – 10 days after approval.

3. Customer Assistance:

Our dedicated Customer Support Team is available to guide you through the process of returns, refunds, cancellations, and exchanges. For any inquiries or further assistance, please do not hesitate to contact us at:

• Customer Support Email:  info@globalsurgicals.com / sanjiv@sicherdental.com
• Customer Support Phone: +91 9947405786 (Available on Whatsapp)

At GBG Enterprises LLP and Sicher Dental, we appreciate your trust in our products and services. Our comprehensive Returns, Refunds, Cancellations, and Exchanges Policy is designed to ensure your shopping experience remains hassle-free and straightforward. Should you have any questions or concerns, please feel free to get in touch with us. Your satisfaction remains our highest priority.

Eligibility for Replacement and Refund 

Our Replacement and Refund Policy applies to all purchases made through GBG Enterprises LLP for Sicher Dental products. To be eligible for a replacement or refund, please keep the following criteria in mind: 

If you have received an item in a ‘Damaged’ or ‘Defective’ condition, or it is ‘Not as Described’ by the Seller, you may request a replacement. You just need to send the item to our address either by courier or by hand.

• Returns are covered by the (3 Calendar days) Replacement Guarantee.  
• Replacement is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked. For refund verification, your product will be checked for the following conditions after being received by us: 

Category	Conditions
Complete Product	All original in-the-box, MRP tag intact, user manual, warranty card, accessories & freebies, and combos (if any) should be present. Your item needs to have a receipt or proof of purchase.
Unused Product	The product should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning any product.
Unused Product	The product should be undamaged and without any scratches, dents, tears, holes etc. while in your possession.
Unused Product	Product’s original packaging/box should be undamaged.

Non-Returnable Products

We understand that there may be instances where products are not eligible for return, including situations related to “BUYER’S Contrition / Remorse,” such as ordering the incorrect model or color of a product or ordering the wrong product altogether. Additionally, there are certain products that are non-returnable due to their consumable nature.

BUYER’S Contrition / Remorse:  

If you have ordered a product and later decide that it is not what you expected or you mistakenly ordered the incorrect model, colour, or type of product, please note that these cases may not be eligible for returns or refunds. We recommend carefully reviewing your order before completing the purchase to ensure it meets your requirements.

Consumable Products: 

Some products fall under the category of consumables, which means they are intended for one-time or limited use and cannot be returned once opened or used. Consumable products include items like dental supplies, disposable items, and hygiene products. Due to health and safety considerations, we cannot accept returns for these items once they have been opened or used. 

Damaged, Defective, or Incorrect Items: 

• In the unlikely event that you receive damaged, defective, or different items than what you ordered, we are committed to resolving the issue promptly and providing a free replacement when applicable.
•  To initiate the replacement process, please contact our Customer Support Team as soon as possible. 
• Before issuing a replacement, we may require you to provide a video demonstrating the unboxing process for any products received in a defective or damaged condition. This helps us ensure that we address your concern accurately and efficiently. 

Returning Free Gifts and Partial Orders 

Returning Free Gifts: 

Yes, if your original order i2ncluded a free gift, it is considered part of the item order, and it should be returned along with the originally delivered product when initiating a return. Free gifts are provided as part of a promotional offer or bundle and are not intended to be kept when returning the main product. To ensure a smooth return process and compliance with our policies, please include the free gift when returning the item. 

Returning Partial Orders: 

Certainly, you have the option to return part of your order. If your order includes multiple items, you can initiate a return for a partial quantity, specifically for the item(s) you wish to return. This is particularly helpful when you have ordered multiple products but only need to return one or a few of them.
 

Here’s how you can initiate a return for part of your order: 

1. Contact our Customer Support Team: Reach out to our Customer Support Team and inform them of the items you wish to return. Provide details such as the order number and the specific products you want to return. 
2. Item-Level Return: Our team will guide you through the item-level return process, helping you generate the necessary documentation for the items you want to return. 
3. Return Process: Once your return request is approved, follow the provided instructions for returning the specified items. Ensure that you package them securely and include any accessories or free gifts associated with those items. 
4. Refund or Replacement: After we receive the returned items and verify their condition, we will process your refund or replacement for the returned products in accordance with our Replacement and Refund Policy. 

When Returns Are Not Possible 

While we strive to accommodate our customers’ needs and provide a seamless return process, there are certain scenarios where it may be difficult or not possible for us to support returns. We want to ensure transparency and clarity regarding these situations: 

1. Return Request Outside Specified Time Frame: If a return request is made outside the specified time frame mentioned in our Return Policy, we may not be able to process the return. It’s important to adhere to the designated return period to be eligible for returns. 
2. Product is Damaged Due to Use or Not in Original Condition: We are unable to accept returns for products that have been used, damaged as a result of use, or are not in the same condition as when you received them. Please ensure that the product remains in its original condition and packaging if you intend to return it. 
3. Defective Products Covered Under Manufacturer’s / Importer’s Warranty: Products that are covered under the manufacturer’s / Importer’s warranty for defects should be addressed directly with the manufacturer. We encourage customers to reach out to the manufacturer for warranty-related issues. 
4. Consumable Items That Have Been Used or Installed: Consumable items, once used or installed, are generally not eligible for returns due to health and safety considerations. This includes items like dental supplies, disposable products, and hygiene items. 
5. Products with Tampered or Missing Serial Numbers: Items with tampered or missing serial numbers may not be eligible for returns, as this can impact our ability to verify the product’s authenticity and history. 
6. Items Returned Without Original Packaging, Freebies, or Accessories: To process returns efficiently, we require the returned item to include its original packaging, any free gifts or accessories that were part of the purchase. Items returned without these components may not be accepted.